Shipping policy
- UK Standard Shipping: £5 (3-5 working days)
- Complimentary UK standard shipping for orders over £75 (3-5 working days)
- UK express shipping (before 1pm) charges are £7 (1-2 working days)
Please consider delivering to your work address if your item is large and therefore requires a person present to receive it. Once the product has been dispatched, we are unable to alter the delivery address. For 1-2 working day delivery via courier; please ensure you order is placed with us by 1 pm (GMT).
Europe
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Complimentary Europe shipping for orders over €115
- Shipping charges are calculated at checkout and vary depending on your delivery location and the total value of your order.
Please consider delivering to your work address if your item is large and therefore requires a person present to receive it. Once the product has been dispatched, we are unable to alter the delivery address.
Norway
- Complimentary Norway shipping for orders over 1,395 NOK
- Shipping charges are calculated at checkout and vary depending on your delivery location and the total value of your order.
- Standard Delivery: 50 USD
Provided the item is unworn and completely unmarked, please send it back to us at pampeano, 9 Station Field, Kidlington, OX5 1JD, UK, and we will swap it for the size and/ or design required. Please remember to enclose a cover note with your details, and the details of the exchange required.
If your belt has been personalised, please send the belt back to pampeano ltd / 9 Station Field / Oxford / OX5 1JD together with a cover note detailing your order number, choice of exchange and size required; to amend personalisation, there is a £25/$30/€30 fee to personalise another belt.
You may return your goods and receive a credit for the full amount if received by us within 14 days. We are happy to exchange any items at no charge to you. Proof of purchase is required if not bought online.
Items may be returned and a full refund granted if we receive them within 14 days of you, the consumer, having received them. We must receive the goods within 14 days thereafter. If time has elapsed beyond these criteria we are happy to exchange any items at no charge to you, or issue a credit note if preferred. Proof of purchase is required if not bought online.
Please send your item to pampeano, 9 Station Field, Oxford, OX5 1JD, UK, together with your purchase details. We recommend that you send it back by recorded delivery.
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated. Any errors in personalisation details on your part will be your responsibility and the personalised product cannot be returned to pampeano for a refund. If personalised products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy.